Terms & Conditions
Last Updated: 10 October 2026
Welcome to HotelDuniya.com. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our services.
- Acceptance & Applicability
- Eligibility
- Accounts, Orders & Payments
- Product Information, Pricing & Availability
- Taxes, Duties & Additional Charges
- Returns, Refunds & Cancellations
- Prohibited Uses
- Intellectual Property
- User Content & Licence
- Third-Party Services & Links
- Privacy & Electronic Communications
- Disclaimers & No Warranties
- Limitation of Liability
- Indemnification
- Termination & Suspension
- Errors, Inaccuracies & Omissions
- Governing Law & Jurisdiction
- Notices
- Miscellaneous
- Contact Information
Acceptance & Applicability
These Terms & Conditions apply to all users of HotelDuniya.com, including visitors, customers, business buyers, vendors, and contributors of content.
Our Privacy Policy, Shipping & Delivery Policy, and Returns & Refund Policy, where applicable, form part of these Terms & Conditions.
HotelDuniya.com reserves the right to revise these terms from time to time by publishing an updated version on the website. Changes will take effect from the date of publication, subject to applicable law. Continued use of the website after changes are published constitutes acceptance of the revised terms.
Eligibility
By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian law.
If you are under the age of majority, you may use the website only with the involvement and consent of a parent or legal guardian, where permitted by law.
Business customers placing orders on behalf of a hotel, company, or other organisation confirm that they are authorised to act on its behalf.
Accounts, Orders & Payments
Customers must provide accurate, current, and complete information when registering, placing orders, or making payments.
HotelDuniya.com reserves the right to refuse, suspend, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product information errors, stock unavailability, or quantity restrictions.
If an order is cancelled after payment has been received, the customer will be notified wherever reasonably practicable, and any eligible refund will be processed in accordance with the applicable refund policy and law.
Payments may be processed through third-party payment service providers. Payment processing and the handling of payment information are subject to the applicable provider’s terms and security practices.
Customers must follow the payment terms communicated at checkout, in the quotation, or in the proforma invoice, as applicable.
For bulk, customised, or hotel-branded orders, production or order processing may begin after the required advance payment and approvals have been received.
Product Information, Pricing & Availability
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information displayed on HotelDuniya.com are accurate.
However, product colours, packaging, dimensions, and appearance may vary slightly due to screen settings, manufacturing variations, or packaging updates.
Prices and availability may change without prior notice. The final price applicable to an order will be communicated or confirmed before the order is finalised.
For bulk orders, customised products, and hotel-logo branding, prices may depend on quantity, specifications, packaging, printing requirements, and delivery arrangements.
HotelDuniya.com reserves the right to limit quantities, correct listing errors, and discontinue products where necessary.
Taxes, Duties & Additional Charges
Unless expressly stated otherwise, prices may exclude GST, transportation, shipping, handling, and other applicable charges.
Applicable taxes and additional charges will be communicated through the website, quotation, invoice, or other relevant order documentation.
For international orders, customers may be responsible for customs duties, import taxes, and other destination-specific charges, subject to applicable law and the agreed shipping terms.
Customers are responsible for reviewing the final quotation or invoice before confirming an order.
Returns, Refunds & Cancellations
Returns, refunds, and cancellations are governed by our separate Returns & Refund Policy.
Customers should review that policy before placing an order, particularly for bulk purchases, customised packaging, and products manufactured or printed according to specific hotel requirements.
Any restrictions on returns or cancellations will be applied subject to applicable consumer protection laws and other legal requirements.
For defective, damaged, incorrect, or incomplete deliveries, customers should contact our support team promptly with the relevant order details and supporting evidence.
Prohibited Uses
You agree not to use HotelDuniya.com to:
- Violate any applicable law or regulation or infringe the rights of any third party.
- Submit false, misleading, fraudulent, or unauthorised order information.
- Upload or transmit viruses, malware, or other harmful code.
- Engage in spam, phishing, unauthorised data scraping, or data harvesting.
- Upload unlawful, defamatory, abusive, or otherwise prohibited content.
- Attempt to interfere with the website’s security, functionality, or proper operation.
- Use the website for fraudulent, deceptive, or unauthorised commercial activities.
Violation of these terms may result in restricted access, order cancellation, suspension, or appropriate legal action, where permitted by law.
Intellectual Property
Unless otherwise stated, the content on HotelDuniya.com, including its text, graphics, logos, images, product descriptions, design elements, and website materials, is owned by or licensed to the relevant rights holders and protected by applicable intellectual property laws.
No content may be copied, reproduced, republished, distributed, modified, or commercially used without prior written permission from the relevant rights holder, except where permitted by law.
Hotel names, logos, trademarks, and branding supplied by customers remain subject to their respective owners’ rights. Customers requesting customised branding confirm that they have the necessary permission to use the materials supplied.
User Content & Licence
If you submit reviews, feedback, comments, photographs, or other content to HotelDuniya.com, you confirm that you have the right to submit that material and that it does not violate any applicable law or third-party rights.
You grant HotelDuniya.com a non-exclusive, royalty-free licence to use, reproduce, display, and distribute the submitted content for operating, improving, and promoting our services, subject to applicable law and our Privacy Policy.
This licence does not transfer ownership of your content. Any use of personal information will remain subject to our Privacy Policy and applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, or otherwise inappropriate.
Third-Party Services & Links
Our website may contain links to third-party websites or use external service providers, including payment gateways, courier companies, logistics partners, and analytics services.
These third parties operate under their own terms, policies, and practices. HotelDuniya.com does not control independent third-party websites and is not responsible for their content or operations, except to the extent required by applicable law.
The presence of a third-party link does not necessarily constitute an endorsement of that service.
Privacy & Electronic Communications
HotelDuniya.com may collect and process personal information required to manage customer accounts, process orders, coordinate deliveries, respond to enquiries, and provide customer support.
The collection, use, storage, and handling of personal information are governed by our Privacy Policy and applicable data protection laws.
By using our website and providing your contact details, you agree to receive communications reasonably necessary to manage your enquiries, orders, payments, deliveries, and account activity.
Marketing communications will be sent subject to applicable consent requirements. Customers may opt out of promotional communications through the available unsubscribe or contact mechanisms.
Disclaimers & No Warranties
HotelDuniya.com endeavours to provide accurate information, dependable products, and a convenient shopping experience. However, website content and services may occasionally be interrupted, updated, or affected by technical issues.
To the extent permitted by applicable law, the website and its digital features are provided on an “as available” basis.
Nothing in these Terms & Conditions excludes any statutory warranty, consumer right, or legal protection that cannot lawfully be excluded or restricted.
Product-specific warranties, where applicable, will be governed by the relevant product documentation, supplier terms, or applicable law.
Limitation of Liability
To the extent permitted by applicable law, HotelDuniya.com will not be liable for indirect or consequential losses arising from the use of the website or a purchased product where such exclusion is legally permitted.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights.
Any liability relating to a particular order will be assessed in accordance with applicable law, the relevant order terms, and the circumstances of the claim.
Indemnification
You agree to be responsible for losses, claims, and expenses arising from your unlawful use of the website, your material breach of these Terms & Conditions, or your infringement of third-party rights, to the extent permitted by applicable law.
Nothing in this section requires you to indemnify HotelDuniya.com for losses caused by our own unlawful conduct or where such an obligation would be prohibited by law.
Termination & Suspension
HotelDuniya.com may suspend or restrict access to the website where reasonably necessary, including in cases of suspected fraud, security threats, unlawful activity, or material violations of these terms.
Where appropriate and legally required, we will provide notice or an opportunity to address the issue.
Provisions that by their nature should continue after termination, including intellectual property, outstanding payment obligations, and applicable dispute-resolution provisions, will survive to the extent legally enforceable.
Errors, Inaccuracies & Omissions
The website may occasionally contain typographical errors, incorrect prices, outdated descriptions, or inaccuracies relating to promotions, specifications, and product availability.
HotelDuniya.com reserves the right to correct such errors, update information, and take appropriate action regarding affected orders.
If an order is affected by a material pricing or listing error, we will make reasonable efforts to notify the customer and discuss the available options. Any cancellation or refund will be handled in accordance with applicable law and the relevant refund policy.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law and any mandatory consumer-protection provisions, disputes arising out of or relating to these terms will be subject to the jurisdiction of the competent courts in New Delhi, India.
Nothing in this section limits any right a consumer may have to pursue a remedy before a forum that has jurisdiction under applicable law.
Notices
HotelDuniya.com may communicate notices relating to orders, accounts, policy updates, or services through the website, email, telephone, WhatsApp, SMS, or other contact details provided by the customer, as appropriate.
Customers may contact us using the details listed in Section 20 for questions, complaints, or formal communications.
Miscellaneous
Entire Agreement: These Terms & Conditions, together with the applicable website policies and order-specific terms, form the agreement governing your use of the website and relevant purchases.
Severability: If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
No Waiver: Failure to enforce a provision does not automatically waive the right to enforce it later.
Assignment: Rights and obligations may not be transferred by a customer in a manner that violates these terms or applicable law.
Policy Priority: If a specific quotation, confirmed purchase order, or written commercial agreement contains terms that expressly apply to a particular transaction, those transaction-specific terms will apply to the extent of any inconsistency, subject to applicable law.
Contact Information
- Business Name
- HotelDuniya.com
- Office Address
- Shop No. 306, 3rd Floor,
Vikas Surya Arcade, CU Block,
Pitampura, New Delhi – 110034, India. - +91 9217463386
For questions regarding these Terms & Conditions, website usage, orders, payments, or business enquiries, please contact our team.
HotelDuniya.com
One Destination. Every Hotel Essential.
Quality Products. Reliable Supply. Reasonable Prices.