HotelDuniya.com

Shipping & Delivery Policy

Last Updated: 7 November 2026

Thank you for choosing HotelDuniya.com for your hospitality and hotel procurement requirements. We are committed to providing a smooth, reliable, and convenient ordering and delivery experience. Please read our Shipping & Delivery Policy carefully.

Shipping Zones

HotelDuniya.com delivers to most serviceable locations across India. If your delivery location is outside our regular shipping zones, please contact our customer support team to discuss available delivery options.

International shipping to Nepal and Bhutan may be available on request, subject to serviceability and applicable shipping charges.

Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation, subject to product availability, order quantity, payment confirmation, and any customisation or branding requirements.

Bulk orders and customised hospitality products may require additional preparation time. Customers will be informed of the expected dispatch schedule wherever applicable.

For an accurate processing estimate, please contact our customer support team.

Cash on Delivery (COD)

Where Cash on Delivery (COD) is offered, customers are expected to accept and pay for their orders at the time of delivery.

If a customer rejects a COD shipment, HotelDuniya.com reserves the right to restrict or discontinue COD eligibility for future orders. Subsequent orders may be subject to cancellation at our discretion.

Rejected shipments can result in forward and return shipping costs. As we aim to offer competitive prices, repeated or unjustified shipment rejections may affect future ordering and payment arrangements.

COD availability is subject to product category, order value, location, and our applicable payment terms.

Shipping Methods and Delivery Options

We offer different shipping and delivery options depending on the order size, destination, urgency, and logistics partner availability.

A. Standard Shipping

Standard shipping is our regular delivery option. Shipping charges are determined by the shipment weight, including volumetric weight where applicable, destination, and selected logistics service.

B. Free Shipping

Free standard shipping is available across India for eligible orders with a net order value above ₹10,000, excluding GST, subject to standard serviceability and the conditions mentioned below.

Free shipping does not apply to non-standard or Out of Delivery Area (ODA) pin codes.

C. ODA / Non-Standard Pin Codes

For ODA or non-standard service locations identified by our logistics partners, a fixed shipping charge of ₹499 will apply, irrespective of the order value.

Serviceability classification is determined by the relevant logistics partner.

D. Customised Shipping

For orders above ₹10,000, customised shipping arrangements may be discussed according to customer preference, delivery urgency, shipment size, and destination.

Available options may include rail transport, VRL Logistics, intercity bus services, Gati, Delhivery, and other suitable transport or courier providers, subject to availability.

The selected shipping method and charges will be mutually confirmed before dispatch.

E. Self-Pickup

Customers may arrange to collect their orders directly from our designated warehouse or godown, subject to prior coordination and confirmation.

No shipping charges apply to self-pickup. Any additional handling or loading arrangements, if applicable, will be communicated separately.

Shipping Costs

Shipping costs depend on the shipment weight, volumetric weight, delivery destination, selected shipping method, and applicable logistics charges.

Standard shipping charges will be communicated before order confirmation or dispatch, as applicable.
Free shipping applies only to eligible orders exceeding ₹10,000 in net order value, excluding GST, delivered to standard serviceable pin codes.
A fixed charge of ₹499 applies to ODA or non-standard pin codes, even when the order value qualifies for free shipping.
Customised shipping charges will be discussed and confirmed with the customer before dispatch.
For shipments sent on a “To Pay” basis, the customer must settle the applicable transportation charges directly with the logistics provider, according to the provider’s terms.

Any additional charges arising from special handling, remote delivery, or customer-requested shipping arrangements will be communicated wherever applicable.

Estimated Delivery Time

Most serviceable pin codes can generally expect delivery within 7 days after dispatch. For certain locations, delivery may take approximately 10–12 days or longer, depending on the destination and logistics network.

These timelines are estimates provided for customer guidance and are not guaranteed delivery commitments.

Actual delivery may be affected by weather conditions, transportation disruptions, courier network issues, local restrictions, natural events, peak-season volumes, or other circumstances beyond our reasonable control.

Once a shipment has been handed over to the logistics provider, its movement and delivery schedule are subject to that provider’s operational capabilities and service conditions.

HotelDuniya.com will make reasonable efforts to coordinate with logistics partners and assist customers with shipment-related concerns. However, we cannot guarantee delivery dates or accept responsibility for delays caused by external logistics operations beyond our reasonable control.

By placing an order, customers acknowledge that delivery timelines are estimates and may vary.

Order Tracking

Once an order has been dispatched, tracking details will be shared through the communication channel available for the order, such as email, SMS, WhatsApp, or another agreed method, wherever tracking is supported by the logistics provider.

Customers can use the provided tracking information to follow their shipment.

For orders where tracking is unavailable, customers may contact our support team for an update.

Delivery Attempts

The logistics provider may make delivery attempts according to its standard operating procedures.

If the recipient is unavailable, the courier may attempt re-delivery, contact the recipient, or issue a delivery notification.

Customers are requested to remain reachable and coordinate with the delivery partner where necessary to avoid delays or return-to-origin shipments.

Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, business name where applicable, full address, pin code, and active contact number.

HotelDuniya.com will not be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

If an address correction is required after dispatch, additional charges or delays may apply, depending on the logistics provider.

International Shipping

International shipping to Nepal and Bhutan may be arranged on request, subject to product eligibility, destination serviceability, logistics availability, and applicable laws.

International orders may involve additional transportation charges, customs duties, taxes, documentation, or other destination-specific fees. These charges and responsibilities will be discussed with the customer before the order is finalised.

Customers should contact our support team for international shipping quotations and delivery estimates.

Order and Delivery Inquiries

For questions regarding order confirmation, dispatch schedules, tracking details, or delivery status, customers may contact HotelDuniya.com through the following channels:

Phone: +91 9210681000 / +91 9217463386
WhatsApp: +91 9217463386
Address: Shop No. 306, 3rd Floor, Vikas Surya Arcade, CU Block, Pitampura, New Delhi – 110034, India.

Please keep your order details or invoice number available when contacting our team.

Returns Due to Failed Delivery

If a shipment is returned to the sender because of repeated failed delivery attempts, an incorrect address, the recipient’s unavailability, or an unjustified refusal to accept the shipment, additional shipping or re-dispatch charges may apply.

Any re-shipment will be coordinated with the customer after the applicable charges and delivery arrangements have been confirmed.

This provision is subject to applicable consumer protection laws and any separately published cancellation or return policy.

Force Majeure

HotelDuniya.com will not be held responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation interruptions, government restrictions, public emergencies, or other unforeseen events.

We will make reasonable efforts to communicate significant disruptions and coordinate alternative arrangements wherever feasible.

Policy Updates

HotelDuniya.com reserves the right to revise or update this Shipping & Delivery Policy when required.

Updates will be published on our website and will become effective from the date of publication, subject to applicable law. Customers are encouraged to review this policy periodically.

Acceptance of Policy

By placing an order with HotelDuniya.com, customers acknowledge that they have read and understood this Shipping & Delivery Policy and agree to the applicable shipping and delivery terms.

For any clarification, please contact our customer support team before placing your order.