Privacy Policy
Last Updated: 10 October 2026
At HotelDuniya.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, place an order, or interact with our services.
By using HotelDuniya.com, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain it through the appropriate process.
- The Laws We Follow
- Information We Collect
- How We Use Your Information
- Legal Basis and Consent
- Cookies and Similar Technologies
- Third-Party Services and Information Sharing
- International Data Transfers
- Data Retention
- Your Rights and Choices
- Data Security
- Children’s Privacy
- Third-Party Websites
- Marketing Communications
- Changes to This Privacy Policy
- Contact Information
The Laws We Follow
HotelDuniya.com aims to comply with applicable Indian laws and reasonable data protection practices, including:
- The Information Technology Act, 2000.
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable.
- The Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.
We handle personal information in accordance with applicable legal requirements, including relevant obligations relating to consent, security, data retention, and individual rights.
Information We Collect
We may collect information that you provide directly, information generated when you use our website, and information received from service providers.
A. Personal Information You Provide
This may include:
- Name and business or hotel name.
- Email address and telephone number.
- Billing and shipping addresses.
- Order details, purchase history, and product preferences.
- GST or business information where required for invoicing.
- Enquiry details, feedback, and customer support communications.
B. Payment Information
Payments may be processed by third-party payment gateways, banks, or other authorised payment service providers.
We may receive payment confirmations, transaction references, payment status, and other information necessary to manage orders. Payment card details and other sensitive payment credentials are handled according to the relevant payment provider’s processes.
We do not intentionally store raw payment card credentials on our own servers. Actual data handling depends on the payment methods and services used.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and operating system.
- Device type and general technical identifiers.
- Pages visited and interactions with the website.
- Referring websites and access times.
- Cookie identifiers and website performance information.
D. Information from Third Parties
We may receive relevant information from payment providers, delivery partners, analytics services, and other service providers to facilitate transactions, verify payments, coordinate deliveries, prevent fraud, and improve our services.
How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing orders, payments, invoices, and deliveries.
- Managing customer accounts and purchase history.
- Responding to product enquiries, quotations, and support requests.
- Communicating order confirmations, dispatch updates, and delivery information.
- Understanding customer preferences and improving our website.
- Analysing website performance and usage where appropriate.
- Sending promotional communications where permitted and, where required, with your consent.
- Detecting fraud, preventing misuse, and protecting website security.
- Maintaining business, tax, accounting, and transaction records.
- Complying with applicable laws and responding to lawful requests from authorities.
We aim to collect and use only the information reasonably necessary for these purposes.
Legal Basis and Consent
Where required by applicable law, we will obtain valid consent before processing personal data for purposes that require consent.
Depending on the circumstances, information may also be processed where permitted or required by law, including for fulfilling orders, complying with legal obligations, and responding to lawful requests.
Where applicable, you may withdraw consent by contacting us using the details in this policy. Withdrawal will not affect processing that was lawfully carried out before withdrawal, and certain information may need to be retained to fulfil legal obligations or resolve disputes.
Cookies and Similar Technologies
HotelDuniya.com may use cookies and similar technologies to support website functionality and understand how visitors use our services.
These technologies may help us:
- Remember preferences and website settings.
- Maintain login sessions where applicable.
- Improve website performance and usability.
- Understand traffic and visitor interactions.
- Support relevant content and promotional activities where enabled.
We may use third-party analytics or advertising services if configured on our website.
You can manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality. Where required, we will seek consent for non-essential cookies or similar technologies.
Third-Party Services and Information Sharing
We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services.
These may include:
- Payment providers: To process payments and verify transactions.
- Logistics partners: To dispatch orders and deliver products.
- Technology providers: To host, maintain, and secure our website.
- Analytics providers: To understand website usage and performance.
- Communication providers: To send transactional emails, SMS messages, or other order-related updates.
- Professional advisers: Where necessary for accounting, legal, or compliance purposes.
- Government and regulatory authorities: Where disclosure is required by law or necessary to protect legal rights.
We do not sell personal information to third parties for their own independent sale or marketing purposes.
Where appropriate, we take reasonable steps to ensure that service providers protect personal information and use it only for authorised purposes, subject to applicable law and contractual arrangements.
International Data Transfers
Some third-party service providers may process or store information outside India.
Where international transfers occur, HotelDuniya.com will take the steps required by applicable Indian law and any applicable restrictions or conditions relating to the destination country or service provider.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.
Retention periods may depend on:
- The nature of the customer relationship.
- Order, payment, and delivery records.
- Tax, accounting, and statutory requirements.
- Dispute resolution and legal claims.
- Security, fraud prevention, and compliance needs.
When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal and technical requirements.
Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information concerning you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern or grievance regarding our data practices.
- Exercise other rights available under applicable data protection laws.
Some information may need to be retained where required by law or for legitimate legal and compliance purposes.
To submit a request, please contact us using the details in the Contact Information section. We may need to verify your identity before processing your request.
We will respond within the timelines required by applicable law.
Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.
Depending on the systems and services used, these measures may include access controls, secure hosting, encryption in transit, payment gateway security, and appropriate internal procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate remedial steps and provide notifications where required by applicable law.
Children's Privacy
HotelDuniya.com is primarily intended for individuals and businesses involved in hospitality procurement.
Our website is not intended to encourage children to provide personal information independently. Where applicable law requires parental consent or additional safeguards for children’s personal data, we will follow those requirements.
If you believe that personal information has been collected inappropriately from a child, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites
Our website may contain links to external websites or services. Those websites have their own privacy policies and data handling practices.
HotelDuniya.com does not control independent third-party websites and encourages users to review their privacy policies before providing personal information.
This policy applies to information collected through HotelDuniya.com and our associated services, subject to applicable law.
Marketing Communications
We may send information about products, new offerings, or promotional activities where permitted by law and, where required, with your consent.
You can opt out of promotional communications by using the unsubscribe option, where available, or contacting our team.
Even if you opt out of marketing, we may continue to send essential communications relating to your orders, payments, deliveries, or customer support.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your applicable privacy rights, or have a concern about the handling of your information, please contact us.
- Business Name
- HotelDuniya.com
- Office Address
- Shop No. 306, 3rd Floor,
Vikas Surya Arcade, CU Block,
Pitampura, New Delhi – 110034, India. - +91 9217463386
Please include sufficient details about your enquiry so that we can direct it to the appropriate team.
HotelDuniya.com
One Destination. Every Hotel Essential.
Quality Products. Reliable Supply. Reasonable Prices.